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SHIPPING
Currently, we ship all orders within 2 working days through DHL Express. Orders over €200 will be shipped worldwide for free.
We ship worldwide so our shipping rates are carefully calculated depending on the weight and size of your order, and vary depending on where you live.
All of our packages are shipped from Spain with DHL Express and will be delivered to your door. We offer to track all of our shipments.
Our shipping estimates do not include the time used for Customs procedures in the country of destination. That means that sometimes it may take longer (or shorter) depending on where you live. Some orders may experience customs delays if your country is not part of the EU because your order may be subject to import duties, customs tariffs, or VAT charges. For orders shipped to countries outside the European Union, we are not responsible for the cost of any specific taxes payable in the destination country. These are in addition to, and not included in, the shipping cost and are incurred at the time of delivery. Customers are responsible for all international customs and duty fees.
International Shipping (Outside the EU)
For orders shipped to countries outside the European Union, we are not responsible for the cost of any specific taxes payable in the destination country. These are in addition to, and not included in, the shipping cost and are incurred at the time of delivery. Customers are responsible for all international customs and duty fees.
We are not able to mark items as "gifts" as it is illegal. The amount of these taxes or duties will vary depending on each country's import/export laws, and it is your responsibility to be informed of them and of all formalities required to deliver the order. You should inquire with your local customs agency for more information and assistance in this area.
For our international customers' protection, we may need to verify additional details regarding billing and shipping information and may need to place conditions on the method of payment used. Orders may be rejected if we cannot verify the information to our satisfaction. If we require additional information, we will be in contact you at the email address you provide.
For shipments to countries outside the European Union, please remember that shipping costs do not include customs duties, which must be paid by the recipient when the parcel is delivered.
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WARRANTY
All our products are covered by the standard 2-year EU warranty on purchased goods which begins when you receive your goods.
Assembled Modules - 3-Year Warranty
On all our assembled modules we offer an extended warranty of 3-years from proof of purchase. This warranty covers the failure or malfunction of the device within this period which is due to our manufacturing processes or the components used. The warranty covers return shipping to the customer (worldwide) but not the shipping to have the device returned to Befaco.org. The warranty is void if the device has failed due to the customer's negligence including (but not limited to) connecting the device to an inappropriate power supply, damage due to mishandling, and damage due to extreme conditions (including but not limited to temperature, humidity/moisture or dust).
Happy Ending
Throughout the lifetime of your Befaco product, you will always be able to buy our Happy Ending Pack. This pack is a guarantee to have your Befaco product repaired and returned to you. Please see the Happy Ending Pack for more details.
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RETURNS AND EXCHANGES
Lorem Ipsynth offers you the possibility to change and/or return items purchased online. Upon receipt of your order, you have 14 days to change and/or return any products.
The products and their packaging must be in perfect condition.
If you have not contacted us before returning the goods and have not waited to receive the authorization number for the return (shop@befaco.org), Lorem Ipsynth reserves the right to accept the return.
Once the return is approved (the items have to be in perfect condition) you will receive a confirmation email telling you that the amount will be credited to your account (which you must provide to us via email) in the coming days. Remember that the payment to the credit card always depends on your bank.
If it is a return, the cost of shipping back will be charged to the customer.
Lorem Ipsynth reserves the right to refuse returns that have been communicated or sent after the deadline or garments that are not in the same condition in which they were received.
Exchange
If you want to exchange your product for another model, please contact us at: shop@befaco.org - In these cases, the shipping costs are paid by the customer.
Replacement
If the product supplied is incorrect or defective, it will be replaced by another item of the same model, or the same item repaired. The delivery time depends on the availability of the new product or its repair. You will be informed immediately of the status of the claim and you can decide whether to ask for a refund or to wait for the new product.
If you have received an incorrect or defective item, Befaco.org will bear the shipping costs of the defective garment.
Kits
The necessary knowledge and the possession of the necessary tools are assumed by the buyer in order to build and make functional any kit or parts. Any doubt about this should be asked before shopping (i.e.: by e-mail), otherwise the return of the kit or part will be unacceptable.
All kits are made by hand. Although we put the best of us into it, it might contain errors or missing parts. Befaco will send free of cost any missing parts if necessary.
CONTACT
You can get in touch here for the best way to reach us.
For all general customer inquiries: shop@befaco.org
For all privacy policy, terms and conditions, legal notes, copyright, and sale conditions inquiries: shop@befaco.org