Currently we ship all orders within 2 working days through the Spanish carrier Correos. Orders over €100 will be shipped worldwide for free.
We ship worldwide so our shipping rates are carefully calculated depending on the weight and size of your order, and varies depending on where you live.
All of our packages are shipped from Spain with Correos Priority Mail and will be delivered to your door by your local post office. We offer tracking to all of our shipments.
Our shipping estimates do not include the time used for Customs procedures on the country of destination. That means that sometimes it may take longer (or shorter) depending on where you live. Some orders may experience customs delays if your country is not part of EU because your order may be subject to import duties, custom tariffs or VAT charges. For orders shipped to countries outside the European Union we are not responsible of the cost of any specific taxes payable in the destination country. These are in addition to, and not included in, the cost of shipping and are incurred at the time of delivery. Customers are responsible of all international customs and duty fees.
International Shipping (Outside the EU)
For orders shipped to countries outside the European Union we are not responsible of the cost of any specific taxes payable in the destination country. These are in addition to, and not included in, the cost of shipping and are incurred at the time of delivery. Customers are responsible of all international customs and duty fees.
We are not able to mark items as "gift" as it is illegal. The amount of these taxes or duties will vary depending on the import/export laws of each country, and it is your responsibility to be informed of them and of all formalities required to deliver the order. You should inquire with your local customs agency for more information and assistance in this area.
For our international customers' protection we may need to verify additional details regarding billing and shipping information, and may need to place conditions on the method of payment used. Orders may be rejected if we cannot verify information to our satisfaction. If we require additional information, we will be in contact with you at the email address you provide.
For shipments to countries outside the European Union, please remember that shipping costs do not include the customs duties, which must be paid by the recipient when the parcel is delivered.
All our products are covered by the standard 2-year EU warranty on purchased goods which begins when you recieve your goods.
Assembled Modules - 3 Year Warranty
On all our assembled modules we offer an extended warranty of 3-years from proof of purchase. This warranty covers the failure or malfunction of the device within this period which is due to our manufacturing processes or the components used. The warranty covers return shipping to the customer (worldwide) but not the shipping to have the device returned to Befaco.org. The warranty is void if the device has failed due to the customers negligence including (but not limited to) connecting the device to an inappropriate power supply, damage due to mishandling, damage due to extreme conditions (including but not limited to temperature, humidity/moisture or dust).
Throughout the lifetime of your Befaco product, you will always be able to avail of our Happy Ending Pack. This pack is a guarantee to have your Befaco product repaired and returned to you. Please see Happy Ending Pack for more details.
RETURNS AND EXCHANGES
Befaco.org offers you the possibility to change and/or return items purchased online. Upon receipt of your order, you have 14 days to change and/or return any products.
The products and their packaging must be in perfect condition.
If you have not contacted us before returning the goods and have not waited to receive the authorisation number for the return ([email protected]), Befaco.org reserves the right to accept the return.
Once the return is approved (the items have to be in perfect condition) you will receive a confirmation email telling you that the amount will be credited to your account (which you must provide to us via email) in the coming days. Remember that the payment to the credit card always depends on your bank.
If it is a return, the cost of shipping back will be charged to the customer.
Befaco.org reserves the right to refuse returns which have been communicated or sent after the deadline, or garments that are not in the same condition in which they were received.
If you want to exchange your product for another model, please contact us at: [email protected] - In these cases the shipping costs are paid by the customer.
If the product supplied is incorrect or defective, it will be replaced by another item of the same model or the same item repaired. The delivery time depends on the availability of the new product or its repair. You will be informed immediately of the status of the claim and you can decide whether to ask for a refund or to wait for the new product.
If you have received an incorrect or defective item, Befaco.org will bear the shipping costs of the defective garment.
The necessary knowledge and the possession of the necessary tools is assumed to the buyer in order to build and make functional any kit or parts. Any doubt about this should be asked before shopping (i.e.: by e-mail), otherwise return of the kit or part will be unacceptable.
All kits are made by hand. Although we put the best from us on it, it might contain errors or missing parts. Befaco will send free of cost any missing part if necessary.
You can get in touch here for the best way to reach us.
For all general customer inquiries: [email protected]