If you are not yet a pro at soldering/electronics you never have to worry about getting a working Befaco module. With the Happy Ending we guarantee to put a smile on your face and get your module working! Once we have received your module we will troubleshoot the issues, resolve them, callibrate the module and send back to you.
WHAT IS IT?
The Happy Ending is a guarantee of a working module. If you have built and conducted basic troubleshooting but can't get it to work or are experience unsual behaviour, all you have to do is purchase a Happy Ending and send the module to us. Once we have your module we will troubleshoot any issues, resolve them, callibrate the module and send it back to you anwywhere in the world. We also cover the cost of any replacement parts.
WHAT DO I NEED TO DO?
Simply purchase a Happy Ending and send you module to:
Centro de producción artistica Hangar (Befaco)C/Emilia Coranty 8-1608018Barcelona. Spain
with an email detailling the issue and a return address to: [email protected]
IMPORTANT: If you are outside EU, Send the module as a return to repair or temporal import to avoid custom charges. If this happen we will be returning the module or charging you custom costs.
TIP: Do not use regular postal service, better to use a private courier.
– Can I buy Happy Ending Pack after finishing to assemble a Kit?
Usually issues are spotted after pluging in the finished device so it’s normal to ask for help at this point. You can ask for a Happy Ending at any stage during the life of your Befaco product.
– My assembled Befaco module is 5 years old and has stopped working. Can I avail of the Happy Ending Pack?
Although your module has passed our 3-year warranty, for assembled modules you can rest assured that we will happily repair your module with the Happy Ending pack, no matter how old the module is.
– I have a busy life and it took me a few months to finish the module. Can I still get Happy Ending Pack?
We assume ‘good will’ from all parties involved and we understand that it is normal that a project may take a while to be completed. You can get Happy Ending Pack at any time.
– What’s exactly covered by Happy Ending Pack?
The time and parts needed for a specialized technician to troubleshoot and repair the module. We also cover the shipping costs to send the module back to you.
– What’s not covered by Happy Ending Pack?
Basic Troubleshooting. Please read this article about basic troubleshooting and make sure you already made it.
Costs associated with returning the module to us.
Finishing a module - An attempt must have been made to complete the kit so all parts need to be assembled.
The Happy Ending Pack only applies to Befaco kits & assembled modules.
PCB/Panel sets are purchased with the understanding that you are an expert DIYer and have a high level of skills and competancy. We cannot vouch for the parts you have used and therefor do not offer the service with PCB/Panel sets that have been purchased.
If you have further questions, do not hesitate to contact us in advance!