Happy Ending NON EU - Working Kit Guarantee

WHAT IS IT?

The Happy Ending is a guarantee of a working module. If you have built and conducted basic troubleshooting but can't get it to work or are experiencing unusual behaviour, all you have to do is purchase a Happy Ending and send the module to us. Once we have your module we will troubleshoot any issues, resolve them, calibrate the module, and send it back to you anywhere in the world. We also cover the cost of any replacement parts. 

Due to customs duties charges and taxes charged to us, we decided to take care of shipping which is included in the price. The shipment is done via DHL Express service and managed by Befaco.

The Happy Ending Pack only applies to Befaco full kits.

WHAT DO I NEED TO DO?

Purchase this item and send an email to support@befaco.org. In this email please state your Purchase Order Number, Kit Invoice, your mail address, phone number, and the address to pick up the module. 

Is also important that you provide a detailed description of the issue.

DHL should contact you to organize the pickup. If you are not contacted by them PLEASE CONTACT DHL TO PUSH THE PICKUP.

F.A.Q

– Can I buy a Happy Ending Pack after finishing assembling a Kit?

Usually, issues are spotted after plugging in the finished device so it’s normal to ask for help at this point. You can ask for a Happy Ending at any stage during the life of your Befaco product.

– I have a busy life and it took me a few months to finish the module. Can I still get the Happy Ending Pack?

We assume ‘goodwill’ from all parties involved and we understand that it is normal that a project may take a while to be completed. You can get a Happy Ending Pack at any time.

– What’s exactly covered by the Happy Ending Pack?

The time and parts needed for a specialized technician to troubleshoot and repair the module. We also cover the shipping costs to send the module back to you.

– What’s not covered by the Happy Ending Pack?

Basic Troubleshooting. Please read this article about basic troubleshooting and make sure you already made it.

Finishing a module - An attempt must have been made to complete the kit so all parts need to be assembled.

The Happy Ending Pack only applies to Befaco kits.

PCB/Panel sets are purchased with the understanding that you are an expert DIYer and have a high level of skills and competency. We cannot vouch for the parts you have used and therefore do not offer the service with PCB/Panel sets that have been purchased.

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If you have further questions, do not hesitate to contact us in advance!